Returns & Refunds

1. Our 30-day returns policy

We offer a voluntary return period of 30 calendar days from the date you receive your order for eligible change-of-mind returns. Please tell us within those 30 days that you would like to make a return, then send the goods back within 14 days of notifying us.

For returns requested after the statutory cancellation period has ended, goods should be unused, in their original saleable condition, and returned with any original labels or accessories supplied, where applicable. We may decline a voluntary change-of-mind return if these conditions are not met. These conditions do not restrict your statutory cancellation or faulty-goods rights.

2. Your legal right to cancel

If you purchase eligible goods online, you normally have the right to cancel without giving a reason within 14 calendar days after receiving them. Where goods arrive in separate deliveries, the period normally runs from receipt of the final item.

You may notify us of cancellation by email or another clear statement before the deadline. You then have a further 14 days to send the goods back. You do not have to use a particular form or obtain our permission to exercise this statutory right.

You may inspect goods as you would reasonably be permitted to in a physical shop. We may make a lawful deduction for loss of value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

3. How to request a return

Contact our customer care team and include your order number and the reason for your enquiry, if you wish to provide one. We will give you the correct return address and practical instructions. Please do not send goods to an address that has not been confirmed for returns.

• Tell us whether you are cancelling, requesting a voluntary return, or reporting an issue.
• Pack goods appropriately to help prevent damage in transit.
• Where you arrange the return yourself, we recommend a tracked service and keeping proof of postage.

Contacting us for return instructions does not delay or extend any statutory deadline.

4. Return postage

For a change-of-mind return, you are responsible for the direct cost of returning goods, except where we have agreed to pay or applicable law requires otherwise.

Where goods are faulty, incorrectly supplied or not as described, we will cover reasonable return costs where required by law. Contact us before returning such goods so we can arrange an appropriate solution.

5. Refunds and timing

For a valid statutory cancellation of an entire eligible order, we refund the goods and the cost of our least expensive standard delivery option, even if you chose a more expensive delivery service. We may wait until we receive the returned goods or evidence that they were sent back, whichever is earlier.

Statutory cancellation refunds will be made without undue delay, and within the applicable legal deadline of 14 days after receiving the return or evidence of postage. Refunds normally go back to the original payment method unless you expressly agree otherwise. We do not impose administration fees for statutory refunds.

For voluntary returns requested after the statutory cancellation period, we refund the eligible returned goods once the return has been received and checked, normally within 14 days. Original delivery charges are not normally refunded for these additional voluntary returns unless required by law or otherwise agreed.

Your bank or payment provider may take additional time to display a refund after it has been issued.

6. Faulty, damaged or incorrect goods

If goods arrive faulty, damaged, incorrect or not as described, contact us with your order details. Photos can help us investigate, but are not a mandatory condition of your statutory rights.

Under the Consumer Rights Act 2015, you may have a short-term right to reject faulty goods within 30 days. After that, a repair, replacement, price reduction or refund may be available depending on the circumstances. These rights are separate from our voluntary returns policy.

7. Exceptions and eligibility

Some goods may be excluded from change-of-mind cancellation rights only where a specific legal exception applies. Any such exception will be explained where required before purchase.

Simply opening ordinary packaging does not automatically remove your legal right to cancel. No exception in this policy affects your rights where goods are faulty or otherwise fail to meet legal requirements.

8. Exchanges

If you would prefer an exchange, please contact us. We will explain the options available, subject to stock and agreement. If an exchange cannot be arranged, your rights to any applicable refund or legal remedy remain unaffected.

9. Missing or undelivered orders

If an order does not arrive within the agreed delivery period, please contact us so we can investigate. Except where applicable law provides otherwise, responsibility for delivery remains with us until goods reach you or a person you nominated to receive them.

Where delivery cannot be completed, we will provide the refund or other remedy required by applicable law.

10. International orders

For orders shipped outside the United Kingdom, please contact our team before returning goods so that we can explain the applicable arrangements. Nothing in this policy removes mandatory consumer protections that apply in your country.

11. Contact us

For returns, cancellations, refunds or other order enquiries, contact Essential Attire:

• Email: hello@essential-attire.com
• Contact page: https://essential-attire.com/contact/
• Returns address: provided when you contact us for return instructions.

Please include your order number if available. Your legal right to notify us of cancellation does not depend on receiving a reply first.

12. Your statutory rights

This policy is intended to comply with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy limits rights that cannot legally be restricted.

13. Optional cancellation form

You can cancel an eligible order by simply contacting us with a clear statement. If useful, you can copy and send the following: